An increasing number of your contractor customers will have work in the IT sector, so being able to help them when they come into your branch will be key to customer retention. Being able to not only understand the nature of your customer’s requests but also potentially suggest what products they could be looking for, will set you apart from other electrical distributors that they could be using.
In this issue we are focusing on IT and Data Infrastructure one of the EDA’s suite of 12 distance-learning training modules – part of the Product Knowledge Programme.
Professional know-how to drive sales
Improving your team’s technical know-how through the EDA’s training could unlock additional revenue for your business. This training course covers:
- Information technology/data communications
- Uninterruptible power supply
- Structured cabling
- Cabinets and racks
- Test equipment
- Cloud computing and data centres
- Quality and best practice
Years of knowledge condensed into one training course, giving your team a commercial edge
City & Guilds accredited, this training programme harnesses decades of combined expertise from product experts at EDA manufacturers and allied trade associations to create accessible and practical training for you and your team.
EDA Product Knowledge modules are also approved for Continuing Professional Development by The CPD Certification Service.
Test your knowledge
Have a go at this quiz sampled from the IT and Data Infrastructure training textbook.
Check your answers below and if think you need to improve your team’s know-how so your business can boost sales, talk to the EDA today.
Test your knowledge
Q1: What is the maximum untwist of the pairs at the point of termination for a Cat 6 cabling installation?
Q2: What is the correct terminology for a RJ45 plug?
Q3: What are the two uses of testing equipment?
Q4: What does OTDR stand for?
Q5: What is a fibre pigtail?
Q6: What is the typical service life of a UPS?
How did you do? ( Scroll down to the bottom for answers)
Full marks: fantastic, your sales must be looking very healthy.
3 – 5 out of 6: not bad. Could the EDA training help you to fill in any gaps in your knowledge?
Less than 3: the EDA Product Knowledge Programme could be just what you need to boost sales.
Watch the video and download the Course Directory
There’s a short video and plenty of information available at www.eda.org.uk, including a downloadable Course Directory, giving you a summary of what’s covered in every one of the 12 training modules. To view this CLICK HERE
The EDA team is ready to help. Call 020 3141 7350 or email firstname.lastname@example.org
Q2: 8P8C Registered Jack 45
Q3: Qualification; Certification
Q4: Optical time domain reflectometer
Q5: A cable fitted with a factory-terminated connector at one end only
Q6: Typical service life of a UPS is 5-10 years. 10+ years for the larger systems.