2020 is set to be a year of growth and continued investment for Rexel, as the business underlines its progressive plans and vision for 2020 with the appointment of two senior leaders.
Pierre Benoit (pictured right), Cluster lead for Benelux, UK & Ireland has been appointed as Interim CEO of Rexel UK while the business appoints a new, permanent CEO, following the departure of John Hogan. Since joining the Rexel business over 30 years ago, Pierre has held several positions within the group, most recently and successfully leading the business for 12 years in Belgium as CEO.
Thierry Petitpas (pictured left) has also joined the business in the role of Category and Supply Chain Director UK. Thierry will take over the responsibility for the businesses’ commercial and supply chain functions. He joins with extensive knowledge of the Rexel brand, having worked in the business for over 18 years – the last 10 years focusing on supply chain and category.
As the business heads into 2020, at the centre of the Rexel business plan is the customer, with all activity driving an improved customer experience and better service supported by a strengthened supply chain.
The business will deliver this improved experience through additional investment in the sales executive team, enabling them to better support their customers. This will sit alongside the continuing implementation of new technology in branch as part of the wider branch improvement programme taking place nationwide.
It will be delivered through a digital development programme, which will also support a massively improved customer experience, both online and in branch. This includes having a far greater range of products available online, for convenient ordering and delivery where and when required. There is also new and improved website functionality for users and a Rexel app for ease of use via mobile device. Customers will also be able to access the latest and best product ranges as Rexel continues its investment in developing technology, with huge growth in smart and EV sectors.
Pierre Benoit says: “It is a key time for Rexel as we head into 2020 with a renewed team ready to take on the exciting opportunities our industry has on offer. It’s clear we are in a fast paced and changeable market, which offers up many exciting opportunities in emerging and developing tech sectors. With this impetus we are very much looking forward to the continued success of our customers, colleagues and suppliers.”