With 76% of consumers claiming customer experience is more important than product and 3o% leaving or spending less with a company following a disappointing experience, excellent warehouse management is crucial.
With the right technology on your side, you can ramp up the customer experience and get ahead of your key competitors.
For many electrical wholesalers, paper-based stock control may be the norm, but relying on pen and paper or even an Excel spreadsheet to keep track of sales and stock is time inefficient.
It also opens a business up to human error, lost or duplicated documents and an inability to see precisely what stock you have and where it is. Stock accuracy is crucial to forging long-lasting, strong customer relationships. Without it, staff could promise a customer unavailable stock, or worse, the customer could receive the wrong item. Even a short delay in delivery can cause frustration and the chance a valued customer will look elsewhere.
Multiple problems
If your business has more than one site, problems multiply. For example, how do you track exactly where the products are at any one time if they’re transferred between warehouses? A paper-based system can turn finding your best sellers into a time consuming challenge. It’s difficult to know if your sales data is completely up to date, and it is impossible for multiple employees to have access to the same overview of what is happening. Some items may not be recognised or there may be a delay between purchase and follow up paperwork.
Advanced Stock Management
These issues are the key drivers behind wholesalers moving towards stock management software solutions such as Epicor BisTrack Advanced Stock Management (ASM).
The ASM module in BisTrack gives electrical wholesalers enhanced stock accuracy and improved customer service. It does this by combining real time picking and stock control functions with the accuracy of bar code scanning carried out in the warehouse or yard, so you know exactly what you have and where it is. This means the right stock can be delivered faster, raising customer service, and reducing credit notes — deliver the right stock and you will not have to collect it and credit the invoice. As all tasks are carried out on a handheld scanner that records both the user who performed the task and when the task took place, ASM also allows you to monitor the performance of the picking teams.
It is ideal for businesses of every size, from large warehouses with vast volumes of stock to track, to small enterprises where tight control of sales and finance is imperative.
Moving to a modern, efficient system need not be daunting — the BisTrack solution is easy to deploy, access, learn, use, and upgrade. Adding the BisTrack ASM module reduces costly errors and offers improved inventory management, greater stock visibility and enhanced cost control. Employing BisTrack ASM could help generate outstanding customer service, driving your business ahead of the competition.
Company Focus:
Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers.
More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution – in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth.
FOR FURTHER INFORMATION
To learn more about the BisTrack technology, visit: www.epicor.com
