Apprentices at Residential Fire and Carbon Monoxide Alarms manufacturer, Aico, have praised the EDA Product Knowledge Programme, having recently started with the Customer Service module.

At the end of this module the Apprentices will understand ‘What constitutes great customer service’, ‘Why getting it right first time is critical’ and ‘How to speak with more confidence to your customer’.

Aico is an affiliate member of the EDA and Michael Wright, Product Development Manager at the company, has contributed to the content of the ‘Fire, Safety and Security Systems’ module which Apprentices will be undertaking next. They will also be studying the ‘Introduction to the Principles of Electricity’ and ‘IT and Data Infrastructure’.

EDA CEO, Margaret Fitzsimons, explains why providing professional training is so important for the sector: “With more and more products flowing through the supply chain, it is important for businesses to have access to professional training that helps them deliver greater value.”

Samuel Marston, Technical IT Apprentice of Aico, comments: “I am enjoying the EDA training as it is building my confidence and communication skills. The distance learning model is great as I can manage my study around my work and home life.”

The EDA has invested in the development of a brand new set of 12 distance-learning product knowledge modules. Created for anyone working in the electro-technical supply chain, the modules are suitable for both new entrants and anyone who wants to improve their product skills. Each module delivers professional training on an electro-technical subject or product area, with businesses free to choose the number and combination of modules that best suits their team.