The EDA’s Product Knowledge Modules – winners of two Princess Royal Training Awards in 2022 and again in 2025 – help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence. It’s probably why EDA businesses have taken over 11,720 training modules since launch.

Heating and Ventilation is one of the 12 EDA’s Product Knowledge Modules created to develop the professional knowledge and confidence of your team.

Training in Heating and Ventilation includes:

• The principles of heat
• Heating – elements, controls and types of heaters
• The principles of hot water
• Types of water heaters
• The principles of ventilation
• Ventilation applications

Online learning through The EDA Academy

All the EDA Product Knowledge Modules are available to study electronically via The EDA Academy, the Association’s e-learning portal. Each training course is delivered through video and interactive learning, but if the original hard copy textbook is preferred these are still available.

Years of knowledge to give your team a commercial edge

City & Guilds accredited, this training programme harnesses decades of combined expertise from product experts at EDA manufacturers and allied trade associations to create an accessible and practical training opportunity for you and your team.

EDA Product Knowledge modules are also approved for Continuing Professional Development by The CPD Certification Service.

Test your knowledge

Have a go at this quiz sampled from the Heating and Ventilation module. Then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today.

Q1:  Fill in the missing words: Radiation works by ____ moving at the speed of ____ in electromagnetic waves moving away from the _____ source.
Q2: What is another name used for a plinth heater?
Q3: What pressure does a vented hot water system operate at?
Q4: True or false: oil-filled heaters work by a sealed element heating the encased oil.
Q5: The size of an electric multi-point heater ranges from?
Q6: What is the disadvantage of a sub-15 litre unvented water heater?

Scroll down for answers

Answers

Q1: Atoms, light, heat.
Q2: Kick space heater.
Q3: Low.
Q4: True.
Q5: 30 litres to 100 litres.
Q6: Low capacity.

How did you do?

Full marks: Well done.

3 – 5 out of 6: Not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career?

Less than 3: The EDA Product Knowledge Programme could be just what you need to boost sales.

Watch the video and download the Course Directory

There’s plenty of information online at www.eda.org.uk including video and a downloadable course directory, giving you a summary of what’s covered in each of the 12 training modules.

The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk

For more information, click here

Find more ‘EDA Insight’ articles here

The post EDA Insight: Stay cool, not hot under the collar appeared first on Professional Electricians Wholesaler.

The EDA’s Product Knowledge Modules help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence.

Customer Services is one of the 12 EDA’s Product Knowledge Modules created to develop the professional knowledge and confidence of your team.

Training in Customer Services includes:

• Introducing our customers
• What is excellent customer service?
• The customer journey
• Customer service: right first time, every time
• The importance of stock availability
• Time management
• The skills of questioning and listening
• Selling add-ons as a service
• Measuring customer service and going the extra mile

Online learning through The EDA Academy

All the EDA Product Knowledge Modules are available to study electronically via The EDA Academy, the Association’s e-learning portal. Each training course is delivered through video and interactive learning, but if the original hard copy textbook is preferred these are still available.

Years of knowledge to give your team a commercial edge

City & Guilds accredited, this training programme harnesses decades of combined expertise from product experts at EDA manufacturers and allied trade associations to create an accessible and practical training opportunity for you and your team.

EDA Product Knowledge modules are also approved for Continuing Professional Development by The CPD Certification Service.

Test your knowledge

Have a go at this quiz sampled from the Customer Services module. Then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today.

Test your knowledge.

Q1: What do all customers want as a minimum service?
Q2: What is a “bread and butter” product?
Q3: In a wholesaler with a turnover of £1 million and based on the 80/20 rule, how much of the turnover will be generated by the high movers (or top 20% of products)?
Q4: If you processed 500 orders a week in a year of 52 weeks calculate how much more profit you could make by adding £2 profit to every order you process in a year.
Q5: How long does it take to make or break a habit?
Q6: Why would selling add-ons to a customer help them?

Scroll down for answers

Answers

Q1: The goods or service delivered right first time, every time.
Q2: A high-moving product that a customer would expect to be available from stock in store.
Q3: £800,000 (or 80% of the sales)
Q4: 500 orders × £2 × 52 weeks = £52,000
Q5: Six weeks
Q6: Ensure that the customer doesn’t forget things they actually need.

How did you do?

Full marks: Well done.

3 – 5 out of 6: Not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career?

Less than 3: The EDA Product Knowledge Programme could be just what you need to boost sales.

Watch the video and download the Course Directory

There’s plenty of information online at www.eda.org.uk including video and downloadable Course Directory, giving you a summary of what’s covered in each of the 12 training modules.

The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk

For more information, click here

Find more ‘EDA Insight’ articles here

The post EDA Insight: From Good to Great – Elevate Your Customer Service Skills appeared first on Professional Electricians Wholesaler.

The EDA’s Product Knowledge Modules help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence. These training modules have won a Princess Royal Training Award so you can be assured of their value.

Industrial Controls is one of the 12 EDA’s Product Knowledge Modules created to develop the professional knowledge and confidence of your team.

Training in Industrial Controls includes:

• Switches and Indicators
• Relays and Contactors
• Fuses and Breakers
• Motors and Motor Control
• Power Supplies
• Enclosures and Panel Layout
• Programmable Control and Automation
• Sensing and Instrumentation
• Environmental Considerations
• Trends in Industrial Controls

Online learning

All the EDA Product Knowledge Modules are available to study electronically via The EDA Academy, the Association’s e-learning portal. Each training course is delivered through video and interactive learning, but if the original hard copy textbook is preferred these are still available.

Test your knowledge

Have a go at this quiz sampled from the Industrial Controls module. Then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today.

Q1: What must be specified related to the coil when selecting a contactor?
Q2: If you are only able to ask one question when replacing a fuse, what would it be?
Q3: What voltages are commonly used for control circuits such as contactor coil energizing?
Q4: Are all terminals suitable for all cables?
Q5: When would you use a volt-free (relay contact) digital output?
Q6: What protection is suitable for an enclosure in a food factory where the floors are washed with hoses?

Scroll down for answers

Answers:

Q1: The voltage, for example, 230 V AC or 24 V DC.
Q2: The first thing to know about a fuse is its current rating. If you supply the wrong physical type it probably can’t be fitted. Annoying but safe. If you fit a fuse with a higher rating than the design a dangerous overload can develop and the fuse may not break the circuit in time, or at all.
Q3: 12 V DC, 24 V DC, 48 V DC, 110 V AC, 230 V AC and 415 V AC.
Q4: No, the terminal must be suitable for the conductor size (in mm2). Also the terminal must be designed to carry the circuit’s maximum current and rated voltage.
Q5: VFC outputs are used when the device draws more current than can be supplied by a solid state module.
Q6: IP 65 is suitable as the enclosure is not directly washed down but may experience splashing.

How did you do?

Full marks: Well done.

3 – 5 out of 6: Not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career?

Less than 3: The EDA Product Knowledge Programme could be just what you need to boost sales.

Watch the video and download the course directory

There’s plenty of information online at www.eda.org.uk including video and downloadable course directory, giving you a summary of what’s covered in each of the 12 training modules.

The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk

For more information, click here

Find more ‘EDA Insight’ articles here

The post EDA Insight: Test your knowledge of Industrial Controls appeared first on Professional Electricians Wholesaler.