The EDA’s Product Knowledge Modules help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence.

These training modules have won a Princess Royal Training Award so you can be assured of their value.

Distribution, Switchgear and Protection is one of 12 training courses in the programme and offers the knowledge that underpins the other 11 modules in this EDA series.

E-learning option

All the EDA training modules are now available in a digital format via the EDA Academy, an e-learning portal.

Distribution, Switchgear and Protection training module covers:

• Generation Transmission and Distribution
• Distributing Electricity within a Property
• Protection and Control Devices
• Additional Protection
• Supply and Metering
• Specialist Applications

Years of knowledge to give your team a commercial edge

City & Guilds accredited, this training programme harnesses decades of combined expertise from product experts at EDA manufacturers and allied trade associations to create an accessible and practical training opportunity for you and your team.

TEST YOUR KNOWLEDGE

Have a go at this quiz sampled from the Distribution, Switchgear and Protection module. Then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today.

Q1: What is another name for a distribution circuit?

Q2: What are the different ways of producing electricity?
Q3: What are the Building Regulations?

Q4: Do RCDs prevent electric shock?
Q5: Name 5 elements you can measure with a meter.

Q6: What is MODBUS?

SCROLL FOR ANSWERS

Q1: A sub main.
Q2: Fossil fuels, nuclear and renewable.
Q3: The minimum standards for the design, construction, and alterations to buildings.
Q4: No – they only limit the current flow to a safe level.
Q5: Instantaneous and maximum rate of usage demands, voltages, power factor and      reactive power used.
Q6: A communications protocol.

HOW DID YOU DO?

Full marks: Well done!

3 – 5 out of 6: Not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career?

Less than 3: The EDA Product Knowledge Programme could be just what you need to boost sales.

WATCH THE VIDEO AND DOWNLOAD THE COURSE DIRECTORY

There’s plenty of information online at www.eda.org.uk including video and downloadable Course Directory, giving you a summary of what’s covered in each of the 12 training modules. The EDA team is ready to help.

For more information, click here

The post EDA Insight modules: Distribution, Switchgear and Protection Quiz appeared first on Professional Electricians Wholesaler.

In this month’s Face to Face we speak to Barry Atkins, Managing Director at PASS, to find out about the history of the company and the latest trends in testing.

Tell us a bit about how PASS operates and the history of the company.

PASS started in 2001 from small beginnings in Teesside. We have a dedicated team and pride ourselves on delivering excellent customer service. In 2022 we welcomed another well-respected company – Cuthbertson Laird – into the family.

Currently, there are three parts to the business, operating from six sites across the UK. Locations are Watford, Thornaby, Stockton-on-Tees, Leeds, Glasgow and Belfast in Northern Ireland.

We are national test equipment and instrumentation distributors for manufacturers such as Megger, Seaward, Fluke, Testo, Flir and many others. Our customers include those operating in a wide array of sectors such as electrical and facilities management, utilities, education, facilities, medical, marine/offshore, and the public sector.

PASS has calibration laboratories at each of our sites. Any specialised equipment comes to our head office in Thornaby where we have seven different calibration labs.

Our capabilities are electrical and electronic, process and instrumentation, pressure, temperature, humidity, dew point, dimensional, gas flow, torque, weights and scales, flue gas analysers and airflow calibration. We also offer on-site calibration services.

Our customers include the likes of large multi-site, multi-nationals and facilities management companies as well as individuals and tradespeople.

Our laboratory is accredited and audited by UKAS. We pride ourselves on providing a fast accurate service so that you can get back to working with your instruments.

We are also a service centre for companies such as Megger and Testo amongst others.

Just a mile away from our head office in Thornaby we have a dedicated electrical training centre. All of our training courses can also be offered on-site at the customer’s premises.

Which industry sectors does PASS predominantly serve?

PASS serves a wide variety of sectors, but is most prominent in:

• Electrical trades
• Facilities management
• Power and utility companies
• Pharmaceutical
• Construction
• Manufacturing
• Facilities management
• Education

With such a wide range of products on the market how does PASS ensure customers are able to get hold of what they need when they need it?

We always monitor stock levels as well as our popular products to ensure that when our customers place an order we have what they need in stock so that it’s delivered the next working day, as far as possible.

How has the testing market changed over the past 20 years?

As like most sectors the test and measurement market has evolved and changed to keep up with the many advancements in technology and internet-connected devices.

There has definitely been a digital transformation, with T&M manufacturers constantly improving their offerings to keep up with technology. Software-defined instruments have become a prominent new feature to allow for flexibility, adaptability and ability to easily upgrade instruments.

Instrument connectivity including Bluetooth, Wifi and Cloud-based solutions has become a common feature, allowing devices to connect for collaboration and reporting across multiple sites, areas and remote operations using smartphones for control and reporting.

More currently, there is a large focus on energy efficiency, with manufacturers such as Fluke, Megger, Chauvin Arnoux and FLIR releasing new products to help test, monitor and evaluate the energy consumption of buildings, external power supplies, and machinery.

With energy consumption being a critical issue for most homes and businesses, monitoring and inspecting is crucial. T&M products are essential for identifying ways to improve energy efficiency and for effective preventative and predictive maintenance of assets.

The trend towards condition monitoring and predictive maintenance has led to a greater focus on the data generated during testing and so many T&M manufacturers now offer software packages for reporting and analysing trends for important decision making.

Lastly, the T&M market has become more globalised, with manufacturers operating on an international scale. At PASS we maintain relationships with many of the global players in T&M.

What sort of training programmes does PASS offer?

The training centre provides the full range of courses for the electrical tradesman including 18th Edition, Part P, 2391 and PAT testing amongst other courses.

We offer both City & Guilds and LCL accredited courses as well as 11Kv to 33Kv training including SAP (senior authorised person) training on a wide range of practical high voltage switchgear to the offshore wind industry, delivering specialised Wind Turbine Courses.

In addition, we offer Thermography training through the ITC to complement our thermal imaging cameras. Our full range of courses can be seen on our training website www.electricaltrainingcourse.co.uk

What are the company’s plans for the year ahead?

In summary, the company’s plans for the upcoming year involve not only expanding the product portfolio with innovative solutions but also enhancing service capabilities, particularly in the calibration domain. We are steadfast in our commitment to providing the best possible turnaround times for our customers.

For more information, click here

The post Face to Face | Barry Atkins Details the History of PASS and the Latest Trends in Testing appeared first on Professional Electricians Wholesaler.

As demand for low carbon heating technologies for new build homes grows in line with the 2025 Future Homes Standard, Baxi has introduced a new Baxi Assure Air Source Heat Pump (ASHP) range for housebuilders and developers.

The newly unveiled Baxi Assure HP50 monobloc ASHP range offers UK winter heating capacities ranging between 4kW and 13kW to suit the majority of homes. Designed specifically for use with the Baxi Assure ASHP Cylinder for excellent hot water performance, the new Baxi Assure ASHP is suitable for standalone and hybrid heating and hot water solutions.

Baxi also offers an in-house design service for housebuilders and developers looking to introduce the Baxi Assure range of products into their projects, providing added support and ensuring correct specification.

Training courses are available at Baxi facilities across the UK to provide specifiers, contractors and heating engineers with a thorough understanding of air source heat pumps, from their specification and design to installation and commissioning, for new build properties.

For more information, click here

The post Baxi | Heat pumps appeared first on Professional Electricians Wholesaler.

Service with a smile 

The EDA’s Product Knowledge Modules help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence. What’s more these training modules have recently won a Princess Royal Training Award 2022 so you can be assured of their value. 

Customer Services is one of 12 training courses in the programme. The EDA modules are completely flexible and can be studied in any order or combination. You choose only the training your team needs. 

E-learning option  

From early 2023, Customer Services is one of the first modules to also be available in digital format instead of a printed textbook. The digital learning option is a complete e-learning experience with videos and interactive content. The EDA team is happy to talk you through your options and can give you a demonstration of the new e-learning platform.   

Customer Services provides training in:   

• Introducing our customers
• What is excellent customer service? 
• The customer journey 
• Customer service: right first time, every time 
• The importance of stock availability 
• Time management 
• The skills of questioning and listening 
• Selling add-ons as a service 
• Measuring customer service and going the extra mile 

Test your knowledge 

Have a go at this quiz sampled from the Customer Services module, then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today. 

Q1: How would you define a customer? 

Q2: List 5 areas of customer service that can be directly affected by you? 

Q3: What is a touchpoint? 

Q4: How can your team ensure zero picking errors to the customers? 

Q5: What is an SKU? 

Q6: What is a daybook? 

How did you do? 

Full marks: Well done!  

3 – 5 out of 6: not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career? 

Less than 3: the EDA Product Knowledge Programme could be just what you need to boost sales. 

Q1: A person who receives goods services from another person or company. 

Q2: Any 5 from: Attitude; Greeting; Helpfulness; Easy to speak to; Speed to get through on phone; Appearance; Keeping promises; Honesty and trust; Empathy, polite and courteous; Going the extra mile; Exceeding expectations. 

Q3: The personal interaction you have with a customer.   

Q4: Double checking all orders. 

Q5: A SKU is the number of different products referenced in stock. 

Q6: A daybook is an A4 pad of paper that you can use to write everything down in- essentially a notepad with added detail. 

 Watch the video and download the Course Directory 

There’s plenty of information online at www.eda.org.uk including video and downloadable Course Directory, giving you a summary of what’s covered in each of the 12 training modules.  

The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk 

The post EDA Insight: An update from the Electrical Distributors’ Association  appeared first on Professional Electricians Wholesaler.