The EDA’s Product Knowledge Modules – winners of two Princess Royal Training Awards in 2022 and again in 2025 – help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence.

Fire Safety and Security Systems is one of the 12 EDA’s Product Knowledge Modules created to develop the professional knowledge and confidence of your team, and the training covers:

• Fire detection and alarm systems for non-domestic buildings
• Domestic (household) fire alarm systems
• Emergency lighting systems
• Intruder detection and alarms
• Access control and building intercom systems
• Video surveillance systems

The more they know, the more you sell

This training module gives customer-facing sales teams greater confidence in advising and informing clients about the key equipment and component parts used, and the rules and regulations. As a result, they’ll create improved sales opportunities – cross-selling and up-selling – for your business.

Online learning through The EDA Academy

All the EDA Product Knowledge Modules are available to study electronically via The EDA Academy, the Association’s e-learning portal. Each training course is delivered through video and interactive learning, but if the original hard copy textbook is preferred these are still available.

Test your knowledge

Have a go at this quiz sampled from the Fire Safety and Security Systems module. Then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today.

Q1: What would be the reason for linking a fire alarm panel to a lift or escalator in a building?
Q2: Most residential properties in the UK should focus on using what system grade?
Q3: What is the CIE?
Q4: What are conversion modules used for?
Q5: What is a Day/Night camera?
Q6: When selling a self-contained fitting that is going to be added to an existing system what should be sold with it?

Scroll down for answers

Answers:

Q1: To ground them and stop them working.
Q2: Grade D.
Q3: The Control and Indicating Equipment.
Q4: They are fitted inside a general light fitting so it can be used as both a normal light and an emergency light.
Q5: A camera that changes from colour during the day to black and white at night.
Q6: A test switch.

How did you do?

Full marks: Well done.

3 – 5 out of 6: Not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career?

Less than 3: The EDA Product Knowledge Programme could be just what you need to boost sales.

Watch the video and download the Course Directory

There’s plenty of information online at www.eda.org.uk, including videos and a downloadable course directory, giving you a summary of what’s covered in each of the 12 training modules.

The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk

For more information, click here

Find more ‘EDA Insight’ articles here

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