Suicide doesn’t just affect the person who took their own life. It leaves a lasting impact on the loved ones left behind.

Losing someone to suicide is one of the most complex forms of bereavement a person can experience, as was the case for Chris, a self-employed electrician who suffered the devastating loss of both of his daughters to suicide.

Chris contacted the Electrical Industries Charity (EIC) during a period of profound grief. He had been signed off work due to overwhelming feelings of grief and depression and was struggling to cope with day-to-day life. Alongside this, he had withdrawn from support services and was becoming increasingly isolated from friends and family.

Chris had already sought help from his GP and had recently started taking antidepressant medication. However, he had also begun experiencing thoughts of ending his own life.

Understanding the devastating impact suicide can have on those left behind, Chris recognised that he needed specialist support and reached out to EIC for help.

EIC Intervention

Following his referral, Chris’s Case Manager quickly recognised that his lack of engagement was likely linked to the severity of his mental health difficulties rather than any unwillingness to accept support.

Chris was promptly matched with a specialist therapist, who made immediate contact. However, because of his poor mental state, Chris found it difficult to respond, missing phone calls and not replying to voicemails or text messages.

Rather than viewing this behaviour as a refusal of support, Chris’s Case Manager recognised it as a symptom of his complex grief and deteriorating mental health. Maintaining a compassionate and person-centred approach, the Case Manager continued to check in regularly without applying pressure, ensuring Chris remained in control of how and when support was accessed.

As Chris became increasingly withdrawn, his case was eventually closed in line with standard procedures. Importantly, throughout this process, communication remained supportive and compassionate, making it clear that the door would remain open should he feel able to reconnect in the future.

Re-engagement

Just a few days after his case was closed, Chris contacted EIC again.

During a follow-up conversation, he explained that he had not intentionally ignored offers of support. Instead, he had reached a point where he was spending extended periods of time in bed, withdrawing from everyday activities and finding it almost impossible to communicate with others.

Chris recognised that he had been in denial about the severity of his situation and admitted that he had not been emotionally ready to accept support when it was first offered.

Receiving the case closure notification, however, prompted a period of reflection. Chris realised that his withdrawal was a clear indication that he needed help more than ever.

For the first time, he felt ready to begin counselling and asked for support to reconnect with therapeutic services. His case was reopened immediately.

This time, Chris was able to fully engage with treatment. Over the following weeks, he demonstrated a growing awareness of his mental health needs and began making meaningful progress through counselling.

Throughout his sessions, Chris acknowledged that he had reached a point where he could no longer cope alone. Accepting support became a significant first step on his journey towards healing and recovery.

Chris’s story is an important reminder that recovery is rarely linear. For people experiencing profound grief and mental health challenges, accepting support can take time. Sometimes, the most meaningful thing an organisation can do is ensure that the door remains open, so that help is there when someone is ready to receive it.

Visit their website at electricalcharity.org/our-services/

Or go to a specific page:

Find out about Employee and Family Support.

Find out about Out of Hours and Crisis Support.

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Mental health challenges, particularly securing diagnoses for conditions like ADHD, present complex obstacles for working professionals. The diagnostic journey often involves confusing processes, extensive delays, and emotional strain – especially when managing undiagnosed symptoms affects daily performance.

Uncertainty in empowerment

Diana’s experience demonstrates how targeted professional guidance can transform uncertainty into empowerment and progress.

Working within the electrical sector, Diana contacted the EIC after recognising potential ADHD symptoms that were increasingly disrupting her professional and personal functioning. She struggled with concentration, organisational skills, and emotional balance – issues that created mounting stress in both workplace and home environments.

Acknowledging these persistent challenges, she actively sought professional intervention.

Diana encountered the frustrating reality many face when pursuing ADHD assessment: overwhelming NHS backlogs, unclear referral procedures, and limited accessible information. The diagnostic pathway seemed nearly impossible to navigate independently. This prompted her decision to approach the Electrical Industries Charity for specialised guidance and advocacy.

The EIC’s response was immediate and comprehensive. Diana’s assigned caseworker provided attentive listening and practical direction for moving forward. The most transformative intervention involved educating Diana about the Right to Choose framework – an NHS provision enabling English patients to select alternative providers for specialist consultations, often significantly reducing assessment waiting periods.

Her caseworker thoroughly explained Right to Choose procedures, clarifying Diana’s entitlements, qualification requirements, and GP referral processes. Armed with this knowledge, Diana felt confident and equipped to pursue the diagnosis and treatment she required.

Understanding that assessment delays remained likely, the EIC simultaneously arranged interim mental health counselling sessions. These therapeutic interventions helped Diana manage her existing challenges while pursuing formal evaluation. Professional counselling enabled her to examine her symptoms, build effective coping mechanisms, and strengthen her emotional resilience.

Comprehensive support 

The EIC’s Employee Assistance Programme provides immediate access to qualified mental health professionals, case management services, and specialised support for neurodiversity challenges. When employees face diagnostic uncertainties, workplace difficulties, or personal crises, the EAP ensures confidential, expert intervention tailored to individual circumstances.

This professional service prevents personal struggles from escalating into workplace performance issues. Staff receive discreet support for ADHD, autism, anxiety, depression, and other conditions, with qualified practitioners who understand both clinical needs and industry-specific pressures.

The EIC’s specialised team navigates complex healthcare systems, advocates for employee rights, and provides interim therapeutic support while formal treatments are arranged. This comprehensive approach ensures no team member faces mental health challenges without professional guidance.

For further information please contact the Electrical Industries Charity directly – 020 3696 1710, fundraising@electricalcharity.org or click here

Find more industry features here

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This month, we sat down with Elliot Tierney, a dedicated volunteer for the Electrical Industries Charity (EIC)

Elliot’s journey with the charity began with a challenge after he signed up for the Kilimanjaro “Challenge for a Cause” event in 2024. Since then, he’s become a passionate advocate for contractor engagement and joined the Emerging Professionals Board.

How it all began

“I first joined the EIC in 2024 when I signed up for the Kilimanjaro challenge,” Elliot explains. “That experience led me to want to do more, so I joined the Emerging Professionals Board.” As one of the few contractors on the board, Elliot sees his role as more than a seat at the table. “I feel it’s my responsibility to advocate for contractors and provide insight into how the EIC can better reach and support people in our part of the industry.”

A personal turning point

Elliot’s first contact with the charity came through regional events. “I used to attend as a guest of wholesalers or suppliers. I was always made to feel welcome, but there was often an expectation to overindulge. At the time, I didn’t have the self-control to say no.” Those experiences triggered some important reflection. “You saw the same behaviours across the contractor community. I realised I needed to make a change – and that I wanted to give back. I first heard about the Kilimanjaro challenge at one of those events, and that’s what set me on this path.”

Finding purpose through the EIC

Along the way, Elliot recognised how easy it can be to slip into unhealthy habits and how common that is in the trade. “I was one of ‘those’ people who was getting out of control. It’s so easy in our industry to think that this behaviour is normal. I want to help change that mindset – and I believe the EIC is key to making that happen.”

What resonates with Elliot most is the personal reassurance the charity offers. “Knowing the EIC is there not just for me, but for my family if anything ever happened – that really sticks with me.”

Ambitions for the future

“My personal goal is to get the word out to contractors,” Elliot says. “There are still so many who don’t know what the EIC does or how they can access help.”

Reflecting on standout memories, one moment comes to mind instantly. “Being part of the Kilimanjaro team. That was life-changing. It’s amazing to say I’m one of a very small group of people who’ve done it. We built a family. It showed me what the EIC is all about – community, connection and support.”

Elliot sees a bright future for the charity. “I see the EIC growing in its reach—especially among contractors. The addition of summer social events is helping make things more accessible and inclusive too.”

Breaking down barriers

When asked about barriers to access, Elliot is quick to point out that the only ones are self-imposed. “There are no real barriers to the EIC – just the ones we put up ourselves. People can call, fill in the web form or email directly. But pride gets in the way. Especially for contractors and especially for men – we don’t like to talk and that can stop us from getting help when we really need it.”

What’s next?

“I’m really excited to see the 120 year anniversary campaign come to life,” Elliot says. “There are some brilliant events coming up over the next few months as part of the 120 year campaign and upcoming challenge for a cause events in 2026… I can’t say too much yet, but keep an eye on the website!”

Advice for others

“If you’re thinking about getting involved with the EIC, do it,” Elliot urges. “It’s so rewarding to be part of something that gives back to our industry. The more involved you get, the more you realise the impact the EIC has—and how much more there is to do to raise awareness across the sector.”

Find more industry feature articles here

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As we approach EIC Day on 10^th September, the charity highlights its ‘Power of Ten’ campaign and the different ways to get involved.

On 10th September, the Electrical Industries Charity (EIC) celebrates EIC Day, marking its anniversary. This day honours the incredible journey that began with 10 pioneers who each contributed £10 to help those in need within our industry. The EIC now invites readers to join in through the ‘Power of Ten’ campaign.

The Thames Moonlight 10 mile walk

One of the highlights of the celebration is the Thames Moonlight 10-mile walk, a symbol of unity and commitment. The EIC charity team will be taking part in this inspiring event, walking together under the moonlight to raise funds and awareness. Those working in the industry are encouraged to join the EIC on this journey, either by walking or by supporting its efforts through donations. 

Create your own Power of Ten Challenge

Can’t make it to the walk? No problem. Readers can still be part of the celebration by creating their own “Power of Ten” challenge. Here are some ideas to get started:

• Run a 10k: Lace up your running shoes and hit the pavement for a 10k run.
• Cycle 10 miles: Take your bike for a 10 mile ride through your favourite trails.
• Bake 10 cakes: Host a bake sale with 10 delicious cakes and donate the proceeds.
• Walk 10 miles: Organise a local walk in your community with friends and family.

Whatever challenge you choose, your efforts will help the EIC to continue providing critical support to those in need within the electrical industry.

How to get involved

1. Join the Walk: Sign up for the Thames Moonlight 10 mile walk and join the team for an unforgettable evening.
2. Create a Challenge: Set up your own Power of Ten challenge and raise funds in your unique way.
3. Donate: Support the moonlight walking team by making a donation. Every contribution counts and helps the charity make a bigger impact.

Spread the Word

Help spread the word by sharing the Power of Ten journey on social media. Use the hashtags #PowerOfTen and #EICDay to connect with others and inspire more people to get involved.

For more industry news, click here

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Following a fall at work in October 2022, Kieron found himself grappling with mental health issues during his recovery period. Kieron’s journey toward healing took an unexpected turn when he discovered solace in running, with his brother Michael by his side.

Kieron reached out to the EIC as he wanted to help generate awareness of the charity and the work it does for those in the electrical and energy sectors. His journey isn’t just about personal growth; it’s a call to action for the entire community. He embodies empathy and determination, qualities that drive him to address the challenges faced by himself and his peers. By partnering with the Electrical Industries Charity, Kieron has amplified his impact, recognising the importance of established support networks in tackling mental health issues.

Kieron and his brother commitment to this new passion for running is leading them to participate in various races across the UK. Through their fundraising efforts, they aim to shine a spotlight on the vital work of the Electrical Industries Charity.

The Electrical Industries Charity commends Kieron’s initiative in reaching out to them. His dedication serves as an inspiration, demonstrating the profound impact that one person can have on their community. With Kieron leading the charge, the industry is reminded of the importance of prioritizing mental health and fostering a culture of inclusivity and support.

As Kieron’s mission gains momentum, it becomes clear that his efforts extend far beyond the racecourse. He ignites a movement, uniting individuals in a shared commitment to collective well-being. Together, they strive to create a workplace where mental health is valued, and no one feels alone in their struggles.

We invite you to join Kieron and Michael in their mission to support mental health within the electrical industry. Your donations will not only provide crucial assistance to those in need but also help raise awareness about the resources available through the Electrical Industries Charity. Together, we can ensure that no one in our community suffers in silence, and that everyone has access to the support they deserve.

https://electricalcharity.enthuse.com/pf/kieron-and-michael-running-challenges

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How we manage stress can make a huge difference in how we look after our mental and physical wellbeing. April marked Stress Awareness Month and EIC are discussing ways to identify stress, the common causes and how best to cope.

Identifying stress

Stress is a natural physiological and psychological response to demands and threats. When we face a challenge, our body releases hormones like adrenaline and cortisol, which prepare us for action — a reaction known as the “fight-or-flight” response. While stress is a normal part of life, persistent, unrelieved stress can lead to distress.

To identify stress, look for signs such as irritability, anxiety, depression, headaches, and sleep disturbances. People under stress may also experience muscle tension, changes in appetite, or difficulty concentrating. It’s crucial to differentiate between short-term stress, which can be motivating, and chronic stress, which can be harmful and lead to health issues like hypertension and a weakened immune system.

Coping with stress

Coping with stress effectively requires both short-term strategies to manage immediate stressors and long-term techniques to maintain overall well-being. Short-term strategies include deep breathing, mindfulness meditation, or taking a walk to clear your mind. Long-term stress management involves regular physical activity, maintaining a balanced diet, ensuring adequate sleep, and pursuing hobbies.

It’s also essential to recognise when to seek professional help. Therapists and counsellors can provide support and teach coping strategies to manage stress better. Building a network of friends and family for emotional support is equally important. With practice, you can build resilience to bounce back from life’s challenges.

Work stress & burnout

Work stress occurs when the demands of the job exceed an individual’s ability to cope. Factors such as high workloads, tight deadlines, and challenging relationships with colleagues or managers can contribute to work stress. Burnout is a state of emotional, physical, and mental exhaustion caused by prolonged and excessive stress. It’s characterized by feelings of energy depletion, cynicism related to one’s job, and reduced professional efficacy.

Preventing burnout involves recognizing early signs of work stress and taking steps to manage it. Employers can help by promoting a healthy work-life balance, providing support resources, and ensuring workloads are manageable. Individuals can reduce stress by setting clear boundaries between work and personal life, practicing relaxation techniques, and seeking support from colleagues, friends, or professionals.

Family and relationships

Families are systems of interconnected and interdependent individuals; any change in one member affects the whole system. Stress within a family can arise from various sources such as financial difficulties, illness, or interpersonal conflict. In relationships, stress can stem from communication breakdowns, mismatched expectations, or external pressures.

To maintain healthy family dynamics, it’s important to communicate openly, share responsibilities, and support each other during stressful times. Building strong, supportive relationships requires time, effort, and the willingness to resolve conflicts constructively. Cultivating empathy and understanding within the family unit can significantly reduce stress levels.

For related articles, click here

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With National Apprenticeship Week still fresh in the memory, EIC highlights some of the resources available to apprentices looking for support during the early stages of their careers.

Our apprentices are heavily impacted by the factors that are affecting our industry. On a lower wage and balancing college work with their training, apprentices are vulnerable to suffering with their mental health, whilst combatting the tribulations of the financial climate and the pressures faced in their early career. Together, we can work to create a safe space for those new to our industry and learning their trade.

Addiction

Substance abuse (drugs and alcohol) and gambling addictions are increasing among apprentices and this is a pressing concern. It’s important that we educate our industry on risks, where to find support and how to cope utilising positive coping strategies. Support may be offered to those who are experiencing addiction through the creation of a safe and non-judgemental environment that promotes the use of signposting to organisations that can provide specific and tailored support to the presenting issues. Organisations such as Al-Anon, AA, NA, GA, GamCare and GamAware can help.

Eating Disorders

An eating disorder is a medical diagnosis that is based on eating patterns and can include bulimia, anorexia, binge eating disorder, OSFED, ARFID, Pica, rumination disorder and diabulimia. Not every eating problem will be diagnosed as an eating disorder. Further information on the different types of eating disorders is available at www.mind.org.uk/information-support/types-of-mental-health-problems/eating-problems/types-of-eating-disorders.

Self-Harm

Whilst apprentices are at high risk of self-harming, anyone can be affected and may self-harm. Self-harm is a way in which some people cope with very difficult feelings, painful memories or overwhelming situations. In some cases, self-harm has been described as a way to express something too challenging to put into words, to turn thoughts into something visible, to release the psychological pain and to feel in control. Reasons that someone may start self-harming include: pressures at work or school, bullying, money concerns, bereavement, relationship breakdowns, health problems, increase in stress and low self-esteem. Further information on how to help yourself if you are self-harming is available at: www.mind.org.uk/information-support/types-of-mental-health-problems/self-harm/helping-yourself-now/.

Mental Health Awareness Training

The EIC is offering industry apprentices 15 mental health awareness training modules for free. The course has been designed to give:

• An understanding of what mental health is and how to challenge the stigma
• A basic knowledge of some common mental health issues
• An introduction to looking after your own mental health and maintaining wellbeing
• Confidence to support someone in distress or who may be experiencing a mental health issue

Apprentices who complete this course will be able to:

• Define mental health and understand its importance
• Recognise the signs of mental health challenges in themselves and their peers
• Access resources for seeking help and support if needed
• Contribute to a stigma-free environment that prioritises mental health in the workplace
• Understand the basics of self-care for maintaining mental wellbeing

If you are interested in accessing any of the training courses, you can sign up through the online platform – https://eictrainingco.org/login/index.php. For businesses looking to invest in training packages, contact the EIC directly training@eictradingco.org.

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On a dazzling evening at the prestigious Old Billingsgate in London more than 600 dedicated supporters of the Electrical Industries Charity gathered for powerBall 2023, generating over £360,000.

The evening started with a drinks reception and guests then enjoyed a three-course dinner. As the coffee was poured, diners became audience members and were transported to the world of musical theatre. Theatreland took to the stage and performed classic songs from beloved shows such as Grease, The Greatest Showman and Wicked. The live entertainment continued as Beats Deluxe took to the stage and had everyone on their feet.

powerBall 2023 generated £360,000 for the Electrical Industries Charity. A resounding success, a testament to the compassion and generosity of the electrical industry. It showcased the industry’s commitment to giving back and supporting those in need. powerBalll not only raises an incredible amount of money but brings the industry together in a way that transcended business and professional boundaries.

Jess Vailima, Managing Director of the Electrical Industries Charity, commented: “The success of powerBall is a testament to the incredible generosity and spirit of our industry. I would like to extend my heartfelt gratitude to our event sponsors. Their support and dedication were instrumental in making the evening truly electrifying.”

Jess continues, “Together, we have not only generated £360,000 but also illuminated the path of hope and support for those in our community facing challenges. It’s a powerful reminder that when we come together, we can truly electrify lives.”

Jeremey Saunders, President of the Electrical Industries Charity, added, “I am deeply moved and grateful for the unwavering support of our industry members. With the funds generated, we can continue our mission to provide assistance and relief to those in need within our industry.

“powerBall stands as a testament to the heart and soul of our community. I want to extend my heartfelt thanks to the incredible team at the Electrical Industries Charity. Their dedication, hard work and tireless efforts behind the scenes are what made this event a resounding success.”

For related articles, click here

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In the high-pressure environment of the electrical industry, where precision and constant attention to detail are the norms, it’s not uncommon for professionals to seek outlets for stress relief.

However, when these outlets take the form of gambling, what starts as a harmless diversion can swiftly turn into an addiction, posing significant risks to personal and professional wellbeing.

Gambling addiction, also known as compulsive gambling or gambling disorder, is an impulse-control disorder. It’s characterised by an uncontrollable urge to keep gambling despite the toll it begins to take. Unlike other addictive behaviours, gambling addiction often goes undetected and can be a challenge to recognise. Gambling can be accessed almost anywhere and most importantly, it isn’t illegal – which means that a high volume of those who engage in frequent gambling, are unable to identify it as an unhealthy habit.

For electrical industry professionals, the precision and risk management skills honed on the job can misleadingly boost confidence in gambling activities. The illusion of control in games of chance, combined with the high-stress nature of the industry, can make individuals more susceptible to gambling addiction.

Signs of gambling addiction

• Spending more money or time on gambling than one can afford
• Becoming secretive with the use of gambling platforms
• Struggling to control or stop gambling
• Neglecting work, family, or personal responsibilities
• Borrowing money or selling possessions to gamble
• Feeling restless or irritable when trying to cut down on gambling

Gambling addiction doesn’t just affect the individual; it has a wider impact, often including family members, friends and colleagues. In our industry, safety is paramount. Excessive gambling is just one factor that can cause stress and act as a distraction which may lead to critical errors on the job.

Seeking help

It can be difficult to know where to turn if gambling is negatively impacting you or someone that you care about. It is important to remember that there is always help and support available. As an employer, if you have concerns about colleagues and excessive gambling, please consider the following:

Professional Support: Sensitively encourage employees to seek help from professionals specialising in gambling addiction.

Peer Support: Create a support system within the workplace where colleagues can share experiences and offer support.

Awareness and Education: Offering regular workshops on the risks of gambling addiction and how to recognise the signs can be invaluable. 

Support

Gambling addiction, often called the ‘hidden illness’, can strain relationships, and deeply affect those surrounding the person who is gambling. Unlike some substance addictions, symptoms are less visible, but there are indicators to watch for:

• Increased irritability, anger, or restlessness.
• Secretive behaviour when using online applications/gambling platforms
• Being preoccupied with gambling
• Financial signals such as money problems, or taking out loans
• Deceitfulness
• Changes in sleeping patterns due to mental health, such as heightened anxiety, depression, or sleep disorders like insomnia.

Approaching Treatment

• Acknowledging the need for help is the first critical step.
• Explore treatment options, understanding the underlying causes of the addiction. This might include therapy, either individually or group based.
• The Electrical Industries Charity can guide you to appropriate resources and support groups, offering a network of assistance tailored to those in the electrical and energy industries.
• Tackling gambling addiction in the electrical industry requires a proactive approach. By understanding the unique pressures of the industry, recognising the signs of addiction, and offering appropriate support, we can create a safer, more supportive work environment for all.

Charities and support groups

Help is available from the National Gambling Helpline (run by GamCare) – call 0808 8020 133 for free information, support and counselling. Other resources include GambleAware, GamLearn, Gamblers Anonymous and the Citizens Advice Bureau.

For more information, click here

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Lots of us are finding ourselves struggling with the increase in our basic household bills, not to mention rents and mortgages. We’re seeing more and more people in the awful situation of not being able to pay bills, having to choose between putting the heating on or eating, and spiralling into debt because there just isn’t any more money.

Electrical Industries Charity (EIC) want to offer some practical advice to make sure you’re receiving all the help you should be and where you can go for extra support. We’ve loads of information on our website but here’s a snapshot of the key things you can do:

Don’t ignore it: Although it might feel like a way out, it’ll only make things worse and become a bigger problem.

Benefits check: Are you getting everything you’re entitled to? We work with an amazing Charity called Step Change and they have a range of tools that most of our clients use. Check out a free benefits calculator – www.gov.uk/benefits-calculators.

Know your priority debts: Council tax and rent/mortgage arrears are priority debts, meaning they need to be addressed to stop legal action or eviction. Make sure you have informed the relevant people if you’re behind and try to work out a payment plan. If you’re behind on your rent, you may qualify for the Breathing Space Scheme. This could give you up to 60 days respite from interest, fees, and court action.

Do a financial MOT: Go through all your incomings and outgoings and be honest about what’s essential. Is your car too expensive? How many takeaways a week are you having? Do you need every streaming subscription? These are the type of things that should be cut back before you miss a rent/mortgage payment. We’ve got a great budgeting tool that can help – www.citizensadvice.org.uk/debt-and-money/budgeting/budgeting/work-out-your-budget/

Gas and electricity bills: There’re lots of different schemes, grants, and government help for your fuel bills, we’ve highlighted the main ones below, but full details can be found here:

• Energy Bill Support Scheme: All households should be receiving £400 in 6 instalments – check your energy bills! There are 3 additional Cost of Living Payments; £650 one-off Cost of Living Payment for those on means-tested benefits, a £300 one-off Pensioner Cost of Living Payment, for households that receive the Winter Fuel Payment, and a £150 Disability Cost of Living Payment.
• Energy Supplier Grants: If you’re in debt with your Energy Suppliers they have grants available to help you pay the debt off. You can find out if you can apply for one of these grants on the Gov.UK website. The British Gas Energy Trust is open to anyone, not just British Gas customers, they may be able to help with gas or electricity arrears if you can’t get a grant from your current supplier.
• Government Help: There are several Government schemes, including the Warm Home Discount Scheme. Depending on your situation, you may be able to get help, including Money back on council tax, Cold Weather Payment, Winter Fuel Payment, and a Boiler Upgrade Scheme

If you can’t afford to eat: The Household Support Fund, provided by local authorities, has been increased by £500 million and extended until March 2023. To find out more and apply, contact your local council. There are also food banks, which don’t just provide food, but also make sure people get essential household items. The largest food bank organisation in the UK is our partner, the Trussell Trust, and we can refer you if you come to us for help. There are also lots of smaller, local groups running foodbanks, that can usually be found on social media.

We know that financial worries can have a massive impact on your mental health. If you’re feeling isolated, anxious, or depressed, counselling can really help with this, and the Charity is able to fund some sessions for you to get support with your mental health.

To find out more about support options, click here

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