Now is the perfect time to plan ahead and get ready for when demand for heating and ventilation products spike, so you’re primed and ready to maximise sales.

Investing in the EDA’s award-winning Product Knowledge Modules isn’t just about learning, it has a measurable positive impact on your business and strengthens your position as the trusted expert your customers reply on.

Fewer mistakes and increased sales

By reducing costly mistakes, improving accuracy, and building deep product confidence across your team, the modules empower staff to provide clear guidance on the products they sell. This increases customer satisfaction, builds trust, creates upselling opportunities and ensures customers return.

Best-in-class commendations

Setting the benchmark for professional skills development in the UK’s electrotechnical sector, this EDA training programme has two Princess Royal Training Awards – in 2022 and again in 2025.

The EDA’s training module Heating and Ventilation covers:

• The principles of heat
• Heating – elements, controls and types of heaters
• The principles of hot water
• Types of water heaters
• The principles of ventilation
• Ventilation applications

Online learning through The EDA Academy

When studying the modules, there is a choice of formats:

• Online learning through The EDA Academy (with video and interactive content), OR
• A hard copy textbook which is yours to keep

Test your knowledge

Have a go at this quiz sampled from the Heating and Ventilation module and check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today.

Q1. True or false: The hotter the object the more radiation it gives off.
Q2. Convection is the transfer of heat between what elements?
Q3. A mechanical thermostat contains a bi-metallic strip, how many strips of metal are there?
Q4. A tundish should be installed in a system as this shows a homeowner, what?
Q5. What size unvented cylinder is recommended for a property with 4 bedrooms, 2 baths and shower?
Q6. Fill in the missing word. Forward curve fans are very good at providing __________

Scroll down for answers

Answers

Q1: True
Q2: Liquids or gases
Q3: Two metal strips
Q4: Whether a fault has developed and maintenance is urgently needed.
Q5: 210 litres
Q6: Pressure

How did you do?

Full marks: Well done.

3 – 5 out of 6: Time to fill in any gaps in your knowledge and build confidence.

Less than 3: EDA Product Knowledge Training needed.

Watch the video and download the Course Directory

There’s plenty of information online at www.eda.org.uk including a video and a downloadable Course Directory, giving you a summary of what’s covered in each of the 12 training modules.

The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk

For more information, click here

Find more ‘EDA Insight’ articles here

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