The EDA’s Product Knowledge Modules help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence.

These training modules have won a Princess Royal Training Award in 2022 so you can be assured of their value.

Cables and Cable Management is one of 12 training courses in the programme. The EDA modules are completely flexible and can be studied in any order or combination. You choose only the training your team needs.

 E-learning option

All the EDA training modules are available in a digital format instead of a printed textbook. The digital learning option is a complete e-learning experience with videos and interactive content. The EDA team is happy to talk you through your options and can give you a demonstration of the new e-learning platform.

Cables and Cable Management training module covers:

• Wiring systems
• Telecommunications cables
• Optical fibre cables
• Special cables
• Substandard and counterfeit cables
• Cable fire performance
• Cable management systems
• Cable termination

City & Guilds accredited, this training programme harnesses decades of combined expertise from product experts at EDA manufacturers and allied trade associations to create an accessible and practical training opportunity for you and your team.

Test your knowledge

Have a go at this quiz sampled from the Cables and Cable Management module. Then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today.

Q1: What colour insulation is used to denote a protective earth conductor?

Q2: Name two types of metallic CMS.

Q3: How many bits per second (b/s) are there in one Mb/s?

Q4: To what do the following acronyms refer: LFH and LSF?

Q5: What colour ducting is used to denote a telecommunication installation in the

public highway?

Q6: What is the connection between a conductor and other equipment or

accessory called?

Scroll for answers

Q1: Green/yellow

Q2: Pre-galvenised (PG) zinc-coated steel, electroplating with zinc (EZ) or powder coated (PC).

Q3: 1,000,000

Q4: Low fire hazards (LFH) and low smoke and fume (LSF) cables

Q5: Grey

Q6: A termination

How did you do?

 Full marks: Well done!

3 – 5 out of 6: Not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career?

Less than 3: The EDA Product Knowledge Programme could be just what you need to boost sales.

Watch the video and download the course directory

There’s plenty of information online at www.eda.org.uk including video and downloadable Course Directory, giving you a summary of what’s covered in each of the 12 training modules. The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk

For more information, click here

The post EDA Insight: Cables and Cable Management quiz appeared first on Professional Electricians Wholesaler.

The EDA’s Product Knowledge Modules help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence.

These training modules have recently won a Princess Royal Training Award 2022 so you can be assured of their value.

Distribution, Switchgear and Protection is one of 12 training courses in the programme. The EDA modules are completely flexible and can be studied in any order or combination. You choose only the training your team needs.

E-learning option

By summer 2023 all the EDA training modules will be available in a digital format instead of a printed textbook. The digital learning option is a complete e-learning experience with videos and interactive content. The EDA team is happy to talk you through your options and can give you a demonstration of the new e-learning platform.

The Distribution, Switchgear and Protection training module covers:

• Generation Transmission and Distribution
• Distributing Electricity within a Property
• Protection and Control Devices
• Additional Protection
• Supply and Metering
• Specialist Applications

Years of knowledge to give your team a commercial edge

City & Guilds accredited, this training programme harnesses decades of combined expertise from product experts at EDA manufacturers and allied trade associations to create an accessible and practical training opportunity for you and your team.

EDA Product Knowledge modules are also approved for Continuing Professional Development by The CPD Certification Service.

Test your knowledge

Have a go at this quiz sampled from the Distribution, Switchgear and Protection module. Then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today.

Q1: Give the names of the two current ratings of a circuit-breaker.

Q2: Explain the term “DNO”

Q3: What are the consequences of a poor termination in a consumer unit?

Q4: What does the acronym SCADA stand for?

Q5: What unit of electricity is used for billing purposes?

Q6: What is pulsed output?

Scroll for answers…

How did you do?

Full marks: Well done!

3 – 5 out of 6: Not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career?

Less than 3: The EDA Product Knowledge Programme could be just what you need to boost sales.

<Answers to be printed upside down>

Q1: Operation and fault rating.

Q2: Distribution Network Operator.

Q3: Fire, circuit failure or unexpected operation of the circuit protective device.

Q4: Supervisory control and data acquisition

Q5: kWh.

Q6: A means of energy data collection.

Watch the video and download the course directory.

There’s plenty of information online at www.eda.org.uk including video and downloadable course directory, giving you a summary of what’s covered in each of the 12 training modules. The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk

For related articles, click here

The post EDA Insight: Switchgear and Protection quiz appeared first on Professional Electricians Wholesaler.

Service with a smile 

The EDA’s Product Knowledge Modules help businesses like yours create cross-selling and up-selling opportunities by building knowledge and confidence. What’s more these training modules have recently won a Princess Royal Training Award 2022 so you can be assured of their value. 

Customer Services is one of 12 training courses in the programme. The EDA modules are completely flexible and can be studied in any order or combination. You choose only the training your team needs. 

E-learning option  

From early 2023, Customer Services is one of the first modules to also be available in digital format instead of a printed textbook. The digital learning option is a complete e-learning experience with videos and interactive content. The EDA team is happy to talk you through your options and can give you a demonstration of the new e-learning platform.   

Customer Services provides training in:   

• Introducing our customers
• What is excellent customer service? 
• The customer journey 
• Customer service: right first time, every time 
• The importance of stock availability 
• Time management 
• The skills of questioning and listening 
• Selling add-ons as a service 
• Measuring customer service and going the extra mile 

Test your knowledge 

Have a go at this quiz sampled from the Customer Services module, then check your answers below. If the results show that you need to boost your team’s know-how, talk to the EDA today. 

Q1: How would you define a customer? 

Q2: List 5 areas of customer service that can be directly affected by you? 

Q3: What is a touchpoint? 

Q4: How can your team ensure zero picking errors to the customers? 

Q5: What is an SKU? 

Q6: What is a daybook? 

How did you do? 

Full marks: Well done!  

3 – 5 out of 6: not bad. Could the EDA training help you to fill in any gaps in your knowledge and help you progress in your career? 

Less than 3: the EDA Product Knowledge Programme could be just what you need to boost sales. 

Q1: A person who receives goods services from another person or company. 

Q2: Any 5 from: Attitude; Greeting; Helpfulness; Easy to speak to; Speed to get through on phone; Appearance; Keeping promises; Honesty and trust; Empathy, polite and courteous; Going the extra mile; Exceeding expectations. 

Q3: The personal interaction you have with a customer.   

Q4: Double checking all orders. 

Q5: A SKU is the number of different products referenced in stock. 

Q6: A daybook is an A4 pad of paper that you can use to write everything down in- essentially a notepad with added detail. 

 Watch the video and download the Course Directory 

There’s plenty of information online at www.eda.org.uk including video and downloadable Course Directory, giving you a summary of what’s covered in each of the 12 training modules.  

The EDA team is ready to help. Call 020 3141 7350 or email training@eda.org.uk 

The post EDA Insight: An update from the Electrical Distributors’ Association  appeared first on Professional Electricians Wholesaler.